What is the return policy?

Our return policy lasts for 30 days. You can return an item free of charge in store or return it to us by mail at your expense.

How to proceed with a return?

To return a product free of charge in store, simply go to our store with proof of purchase. To return a product to us by mail, return your item by mail to our mailing address with a shipping provider, at your expense. You can also email us for a shipping label and the shipping charge will then be deducted from your refund.

Is it possible to exchange an item?

It is possible to exchange an item in the store for free. You are responsible for the shipping and return charges, but we offer a $ 20 mail-in exchange solution that covers return of merchandise and reshipping.

What are the shipping options?

We offer free shipping on orders shipped to Canada, starting at $ 149. For all other orders, a flat fee of $ 15 applies. Regardless of the shipping option, you always have the option of choosing a faster shipping method at your expense.

When will my order be shipped?

We usually ship orders within 24-48h, that is 1 to 2 business days.

Can I pick up my order in store?

We offer free in-store pickup. It usually takes 24 hours to prepare your order. If you want to speed up the processing of your order, contact us by phone.

Where are we located?

Our store is located at 4306 rue Sainte-Catherine Est, in Montreal.