STORE DELIVERY AND PICKUP PROCEDURE

DELIVERY 

All our packages are shipped by Canada Post. You will receive a confirmation email with tracking information as soon as your package has been picked up.

Orders are shipped within 1 to 3 business days. While we always do our best to ship orders as quickly as possible, please note that this time frame may be longer during periods of high order volume.

Delivery is free across Canada for all orders of $ 150 and more (amount before taxes). 

Minimum delivery charge of $ 15 (plus taxes) apply for all orders under $ 150 and more (amount before taxes).

We will charge $ 25 fee (plus taxes) if the customer wants to have the package reshipped (to cover the return and reshipping costs). We ship free on orders of $ 150 and + (before taxes) but we bear the one-time shipping cost for the same package.

If a package is returned to us following a refusal or a non-complaint and the customer does not want us to reship the package to him, we will deduct the costs of $ 15 (+ taxes) of its reimbursement.

Solo Inline Shops reserves the right to refuse to ship an order if

  • we are unable to confirm the billing address linked to the credit card.
  • the delivery address is different from that linked to the credit card used.

 

PICKUP AT OUR MONTREAL BOUTIQUE

If you want to avoid costs or the delivery time, we also offer you the possibility of picking up your purchases at our store in Montreal (4306 rue Sainte-Catherine Est), regardless of the amount of your order. Simply select the "Store Pickup" option in your choice of shipping methods during the checkout process. 

Please allow a maximum of 24 hours before your order is ready to be picked up in store. Customers are contacted by email or phone as soon as their package is ready to be picked up in store.

For security reasons, we require that you present us with a copy of your invoice (paper or on your phone), the credit card used to make the online transaction and two photo ID cards so that we can return your order to the store.

Solo Inline Shop reserves the right to refuse to deliver an order that has been paid for online if you are unable to present the required documents.

 

DELIVERY COSTS 

All orders of $ 150 and + (before taxes and transport) are shipped free of charge anywhere in Canada.

The delivery time depends on the availability of the product in store.

If an ordered product is no longer available, we will contact you as soon as possible to offer you a replacement option. We cancel the Authorization to Capture Money if we cannot find an alternative option that works for you.

The taxes subject and specific to each province will be applied directly to the total of the invoice.